Customer Help

Customer Help

Step-by-step guides for getting started, using the portal, banking with Discord, managing business accounts, and integrating approved external clients.

Available guides

These documents match the current launch workflow and the live fee schedule.

Signing Up

How to access MZ Bank for the first time, whether you were preloaded for launch or are signing up as a new customer.

Personal customers only. Business onboarding and API access are documented separately.

Using the Website

A walkthrough of the customer portal: checking balances, reading statements, managing accounts, and downloading records.

For all MZ Bank customers. Deposits, withdrawals, and transfers are handled through the Discord bot.

Using the Bot

How to use Discord commands for deposits, withdrawals, transfers, balances, and statements.

The bot is the primary transaction surface for personal customers at launch.

Business Banking

How to open and manage business accounts, delegate access, set transfer caps, and use consolidated reporting.

For business account holders and users with delegated access to a business family.

Using the API

How approved technical clients authenticate, read account data, submit supported requests, and receive webhook events.

For approved integrators and technical operators. API keys and webhook subscriptions are issued by MZ Bank administrators.

Quick links