Customer Help
Using the Bot
How to use Discord commands for portal deposit handoff, withdrawals, transfers, balances, and statements.
Audience
Discord is a helper and request surface; Treasury settlement remains in-game and in the web service.
Core commands
/bank accountslists your account IDs and balances./bank balance [account_id]shows your balance./bank depositshows reusable references when enabled or hands off to the exact portal deposit flow./bank withdraw amount:<number> [account_id]queues a withdrawal request./bank transfer amount:<number> [from_account] to_account:<account> [memo]moves funds between accounts./bank statement [account_id] [page]shows recent account activity.
How bot transactions behave
- Treasury matches tagged in-game deposits; withdrawals and transfers return receipts or queue notices in Discord.
- If direct messages fail, the bank will try your private bank channel when available.
- Account IDs may be root accounts like
pc0000or sub-accounts likepc0000-01.
Fees to be aware of
- A returned deposit item fee only applies if a posted deposit is later reversed or returned.
- Monthly low-balance maintenance fee: Charged once per month when the prior calendar month's average daily balance stays below 1000.00 RD for personal accounts or 5000.00 RD for business accounts.
- Dormant account fee: Charged once per month after 90 days with no customer-initiated activity on the account.
Need help with your account?
Check your balances and statements on the portal.