Customer Help
Using the Bot
How to use Discord commands for deposits, withdrawals, transfers, balances, and statements.
Audience
The bot is the primary transaction surface for personal customers at launch.
Core commands
/bank accountslists your account IDs and balances./bank balance [account_id]shows your balance./bank deposit amount:<whole number> [account_id] [screenshot]creates a pending deposit request./bank withdraw amount:<number> [account_id]queues a withdrawal request./bank transfer amount:<number> [from_account] to_account:<account> [memo]moves funds between accounts./bank statement [account_id] [page]shows recent account activity.
How bot transactions behave
- Deposits, withdrawals, and transfers return receipts or queue notices in Discord.
- If direct messages fail, the bank will try your private bank channel when available.
- Account IDs may be root accounts like
pc0000or sub-accounts likepc0000-01.
Fees to be aware of
- A returned deposit item fee only applies if a posted deposit is later reversed or returned.
- Monthly low-balance maintenance fee: Charged once per month when the prior calendar month's average daily balance stays below 1000.00 RD for personal accounts or 5000.00 RD for business accounts.
- Dormant account fee: Charged once per month after 90 days with no customer-initiated activity on the account.
Need help with your account?
Check your balances and statements on the portal.