Customer Help
Using the Website
A walkthrough of the customer portal: checking balances, reading statements, managing accounts, and downloading records.
Audience
For all MZ Bank customers. Deposits, withdrawals, and transfers are handled through the Discord bot.
Checking your balances
- Sign in with Discord to open the customer portal.
- The dashboard shows your current balance for every account you own.
- Balances update after each posted deposit, withdrawal, transfer, or fee.
Reading statements and activity
- The Statement Center lets you browse monthly statements and download them as PDF.
- Pick an account or view all accounts together, then choose a month.
- The Activity page shows your recent transactions in plain language.
Managing your accounts
- The Accounts page shows your account structure, including any sub-accounts and saved beneficiaries.
- Use the Notifications page to control how and when MZ Bank contacts you.
- If you have business account access, the Business section lets you manage ownership, delegation, and reporting.
Understanding fees on your account
- Monthly low-balance maintenance fee: Charged once per month when the prior calendar month's average daily balance stays below 1000.00 RD for personal accounts or 5000.00 RD for business accounts.
- Dormant account fee: Charged once per month after 90 days with no customer-initiated activity on the account.
- Returned deposit item fee: Charged when a posted deposit is later returned or reversed. Amount: 100.00 RD.
- Visit the Rates & Fees page for the full live fee schedule.
Open the portal
Sign in to view your accounts and statements.